Delivery, Refunds & Returns

This agreement applies as between you, the User of this Web Site and Selkie Soap Co, the owner(s) of this Web Site. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these terms and conditions, you should stop using the Web Site immediately.


We aim to dispatch all items within 2-3 working days of receiving your order. Please note that during peak periods (ie in the run up to Christmas) dispatch may be delayed, however your order will be dispatched within 5 working days.

We send the majority of orders via Royal Mail on a standard 2nd class service. Please note that items sent via 2nd class mail should arrive within 2-3 working days of dispatch, however this is not a guaranteed delivery date service and during peak times delivery may take a little longer.

Large or heavier orders (generally orders over £50 in value or 2kg in weight) will be dispatched via a courier service. This will be a tracked service.

Our standard postage charge is £4.95 for orders under £25. We offer free mainland UK postage on all orders over £25.

Prices quoted are for UK mainland addresses. Delivery to parts of Northern Ireland, the Channel Islands, the Isle of Man and the Isle of Wight may incur an additional postage cost to the customer. We will contact you if there will be an extra cost on your order.

1. Returns

In accordance with EU legislation, customers have 14 days from the date they have received the goods to inform that they wish to return them , and then an additional 14 days from when they have informed us until the goods need to be sent back. IF YOU DIDN’T RECEIVE YOUR ORDER you have 10 days to report it missing then we have 14 days to resolve the issue . Should you need to return or report missing goods, please email

1.1 Due to hygiene and health & safety concerns we cannot accept any opened items. All returned items must be unopened and returned in the original packaging with the seal intact.

2. Refunds

If you have received a damaged, faulty or incorrect item please contact us within 28 days of receipt of your order. The email address to contact us on is

3. Intellectual Property

2.1 All Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of The Company, our affiliates or other relevant third parties. By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.

2.2 Subject to sub-clause 2.3 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by The Company.

2.3 Material from the Web Site may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

4. Links to Other Web Sites

This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of The Company or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.

5. Links to this Web Site

Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of The Company. To find out more please contact us by email at

6. Privacy

Use of the Web Site is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click on the link above.

7. Disclaimers

6.1 The Company makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service.

6.2 No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.

8. Availability of the Website

The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

The Company accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

9. Limitation of Liability

8.1 To the maximum extent permitted by law, The Company accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Users should be aware that they use the Web Site and its Content at their own risk.

8.2 Nothing in these terms and conditions excludes or restricts The Company’s liability for death or personal injury resulting from any negligence or fraud on the part of The Company.

8.3 Every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977. However, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.

10. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

11. Gift Vouchers

Vouchers can only be purchased through the Selkie Soap Co Website.

Voucher duration
Vouchers are valid from the date of purchase and have no expiry date.

Vouchers will be emailed to your recipient using the email address provided when ordering online.

Voucher redemption
Vouchers can be redeemed by shopping on and used at checkout.

Vouchers are non-refundable other than within the 14 day cancellation period as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. No change or credit given in the event that the voucher value exceeds the total cost of the transaction – for example where a £100 voucher is used to purchase a £95 course.

Vouchers are non-transferable and cannot be exchanged for cash.

Lost vouchers
Lost gift vouchers will not be exchanged or refunded.

“Excellent soap. Lathered up well with little effort. Smells fab and feels lovely on the skin. Already ordered more.”

“This soap is an absolute godsend. I have wild curls, and this bar does everything. Cleans, moisturises, conditions. I’m left with beautiful individual ringlets and I don’t need to use any styling products. My hairdresser of 20 years was gobsmacked at my last visit. Thank you, just wish I’d found it sooner! Better than ANYTHING else and super value xx”

“I’m a recent convert to shampoo bars. I bought this one after Chantelle’s suggestion and the above review. I totally agree with Aime’s comment. My hair feels and looks great. I’ll definitely be buying more. Thanks !”

Handmade Selkie Soaps


Lovingly handmade soaps created in the Highlands of Scotland using natural ingredients that are vegan friendly and cruelty free. We are a small independent business aiming to offer an alternative to artificial and harmful hand washes to anyone keen on reducing their use of plastic in the home.



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